Frequently Asked Questions

You can look at frequently asked questions and answers.

How do I know the status of my order?

After ordering, you will receive an e-mail with the details of your order. If you don’t see “inbox / inbox”; Check the “Junk / Spam” box. Your order number is included in the mail. In addition, this number is given on the order screen after placing an order. By using this number, you can follow up your order from the “Order Tracking” link in the “Account & Order” section at the bottom of our site.

Which payment methods do you accept?

Secure SSL certificate on our website; We accept payment by options with all major credit cards and Bank wire transfer / Eft

Cargo Tracking

We will send you an e-mail when the products in your order are shipped. You can follow the status of your cargo with this tracking number from the screen of the cargo tracking company related to the cargo tracking number in this information mail.

Refund process?

You can read the Satış Sales Agreement için for the return terms and procedures.

Product usage instructions

Instructions for use of our products are explained in detail at the bottom of each product page. You can reach the related product page by typing the name of the product you want to read the instruction manual to the search icon at the top right of our website. You can also click here to find all the operating instructions.

The invoice was not delivered with my product.

We make all product outlets with invoice and delivery note. However, transport, etc. You can contact us via the contact form on the right for the lost product bill.

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